Before the rehabilitation of the Pignon town water system by HANWASH and its operation by Sous Lavi, access to water was defined by uncertainty, long waits, and constant trade-offs. Households depended on water vendors, rainwater, or distant pumps.

The introduction of a reliable, chlorinated, household-level water service operated by Sous Lavi marked a turning point. families can now access drinking water directly at home, day and night, simply by opening a tap. This reliability transformed daily routines and reduced stress, especially for households receiving guests, running small businesses, or caring for children. “Now, if someone comes to my house, I just open the tap and fill my tank. I’m not afraid anymore,” shared one subscriber.

Health and hygiene outcomes improved alongside access. While some residents cautiously noted the absence of formal health studies, most declared having observed fewer cases of diarrhoea and water-related illness, especially among children. Beyond individual households, the water system reshaped social relations.

Several subscribers described sharing water with neighbours in need: elderly households, new arrivals, or families facing hardship. One resident shared, “I give two drums of water every week to a neighbour who is struggling. I don’t sell it. Water is life.” Access to water strengthened solidarity rather than competition.

Today, the Pignon water system stands as more than infrastructure. It represents trust and improved quality of life. As one subscriber summarized simply:
“The biggest change is peace of mind. I know water is there when I need it.”